Client Services Intern

Local business owners call with questions year-round, not just at tax time. We're looking for a Client Services Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Remote, open to candidates across Germany.

The work

• Run onboarding calls with new customers and walk them through setup
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Escalate urgent technical issues to the product team with full context
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Requirements

• Based in Germany for the duration of the internship
• Eligible to work in Germany
• Comfortable learning software products quickly
• Currently pursuing any bachelor's or master's degree, graduating in 2028
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours

6 months, starting Feb 2027. Stipend: €860 to €1,150 monthly.

Perks: Letter of recommendation, Possibility of a full-time offer, Flexible hours, Online learning budget, Paid public holidays.

Duration: 6 months. Start: Feb 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Krause & Schumacher.