Client Services Intern

Who we are

Our producers answer their own phones and visit commercial clients in person. We started in 1995 and have grown to about 22 people.

The internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in Spain. We have no office requirement. Equipment is provided, including a laptop.

Day to day

• Run onboarding calls with new customers and walk them through setup
• Follow up with inactive users by email to understand what is blocking them
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Write and update help centre articles and short how-to videos using Loom

Requirements

• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027
• Eligible to work in Spain
• Based in Spain for the duration of the internship
• Available for the full internship period
• Laptop, headset and stable broadband
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Basic Google Sheets or Excel skills

Bonus points

• Familiarity with any help desk tool
• Some technical comfort, like reading error messages or clearing a browser cache
• Knowledge of a second language for international customers

Duration: 4 months

Start date: Dec 2026

Stipend: €470 - €640/month

Perks

• Online learning budget
• Flexible hours
• Possibility of a full-time offer
• Paid public holidays

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Medina Consultoría S.L..