Client Services Intern

The firm runs on CCH Axcess, Caseware and a client portal for document exchange.

The internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. The company is based in Newcastle upon Tyne, the UK. We are a distributed team spread across a few time zones. You will intern remotely with our team in Newcastle upon Tyne. We have hosted remote interns from several countries before. You will need to be available during UK office hours, at least until 3:00 PM GMT. We talk mostly in Slack and hop on quick calls when something needs discussing.

Day to day

• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Collect NPS and CSAT feedback and summarise themes each month.
• Create canned responses for common questions.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Track customer health scores and flag accounts with low usage.

Requirements

• Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027.
• Available for the full internship period.
• Basic Google Sheets or Excel skills.
• Typing speed of 35 words per minute or more.
• Laptop, headset and stable broadband.

Duration: 5 months

Start date: Immediately

Stipend: €1,350 - €1,650/month

Perks

• Letter of recommendation.
• Internet allowance.
• Online learning budget.

Duration: 5 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Newcastle upon Tyne Advisors Ltd.