Client Services Intern

About Nyberg Konsult:

Personal lines make up about 70 percent of premium. We have been writing policies for the same farms and small businesses since 1971. Family owned and operated since 1971.

The internship:

Nyberg Konsult is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Fully remote. You can work from anywhere in Sweden. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

Log bugs and feature requests in Jira with clear steps and screenshots. Track customer health scores and flag accounts with low usage. Test new features before release and note anything confusing. Collect NPS and CSAT feedback and summarise themes each month. Prepare renewal reminders and account summaries for the account manager. Follow up with inactive users by email to understand what is blocking them.

Requirements:

Available for the full internship period. Eligible to work in Sweden. Currently enrolled in a bachelor's or master's degree, graduating 2026 or 2027. Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours. Excellent written English. Most customer contact happens over chat and email. Confident speaking on video calls with business users.

Duration: 3 months

Start date: Dec 2026

Stipend: SEK 7,900 - SEK 9,500 per month

Perks:

Letter of recommendation. Online learning budget. Possibility of a full-time offer. Paid public holidays. Flexible hours.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Nyberg Konsult AB.