Client Services Intern (Remote)

About Peak Bank & Trust:

Our commercial banking group lends to manufacturers, health systems and real estate developers.

Overview:

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within the UK. We use Slack, Notion and Google Meet. Cameras on for team calls.

Responsibilities:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Track customer health scores and flag accounts with low usage
• Collect NPS and CSAT feedback and summarise themes each month
• Write and update help centre articles and short how-to videos using Loom
• Join customer review calls as note taker
• Test new features before release and note anything confusing
• Maintain customer records and call notes in HubSpot
• Prepare renewal reminders and account summaries for the account manager

What we're looking for:

• Based in the UK for the duration of the internship
• Available for the full internship period
• Eligible to work in the UK
• Basic Google Sheets or Excel skills
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates

Bonus points:

• Some technical comfort, like reading error messages or clearing a browser cache
• Interest in SaaS products

What you get out of it:

• Writing clear support replies and help articles
• Certificate, and a full-time offer for strong performers when roles open

Duration: 3 months

Start date: Immediately

Stipend: £11,500 - £15,000 pa

What we offer:

• Mentoring from an experienced team member
• Flexible working hours
• Graduate scheme fast-track interview
• Access to online training
• Laptop provided

This role is subject to a basic DBS check.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Peak Bank & Trust Ltd.