Client Services Intern

Who we are

Delivery centres in Dubai and overseas support large implementation programs. Consultants are staffed across industries early on, then specialise after a few years. Every new hire gets a mentor outside their reporting line.

About the role

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the UAE. We use Slack, Notion and Google Meet. Cameras on for team calls.

Day to day

Run onboarding calls with new customers and walk them through setup. Prepare renewal reminders and account summaries for the account manager. Write and update help centre articles and short how-to videos using Loom. Escalate urgent technical issues to the product team with full context. Collect NPS and CSAT feedback and summarise themes each month.

What we're looking for

Eligible to work in the UAE. Available for the full internship period. Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028. Confident speaking on video calls with business users. Typing speed of 35 words per minute or more. Basic Google Sheets or Excel skills. Laptop, headset and stable broadband. Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028. Excellent written English. Most customer contact happens over chat and email.

What you get out of it

Using a real help desk, CRM and bug tracker. How SaaS customer success teams onboard, support and retain customers.

Duration: 4 months

Start date: Dec 2026

Stipend: AED 3,900 - AED 5,300/month

Perks

Internet allowance. Certificate of completion. Flexible hours. Mentorship. Paid public holidays. Possibility of a full-time offer.

Please submit your CV in English.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Smith & Abdullah.