Client Services Intern

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. We're looking for a Client Services Intern. Tamarackwater is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Remote internship with a team based in Hyderabad. The stipend is paid at the end of each month. Communication happens mostly in Slack and short video calls.

What you will do:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Run onboarding calls with new customers and walk them through setup.
• Prepare renewal reminders and account summaries for the account manager.

You should be:

• Currently enrolled in a bachelor's or master's degree, graduating 2028.
• Available for the full internship period.
• Patient and calm with frustrated customers.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

6 months, starting Jan 2027. Stipend: MDL 7,600-MDL 8,100/month.

Perks: Possibility of a full-time offer, Company laptop, Flexible hours, Letter of recommendation, Internet allowance, Mentorship.

Duration: 6 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Tamarackwater Pvt Ltd.