Client Services Intern

Who we are

Public sector agencies, utilities and large health systems licence our asset management platform under multi-year contracts. More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. Founded in 1993, we now have 41,200 employees. On-call rotates weekly and pays a flat stipend whether or not the pager goes off.

About the role

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Our team is spread across 17 countries. Headquarters is in Manchester. This is a remote internship. You will work with our team in Manchester, and the stipend is paid monthly in local currency. Working hours overlap with UK business hours. You will write a lot of updates, so clear written English is important.

Day to day

• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Collect NPS and CSAT feedback and summarise themes each month.
• Track customer health scores and flag accounts with low usage.
• Run onboarding calls with new customers and walk them through setup.
• Maintain customer records and call notes in HubSpot.
• Follow up with inactive users by email to understand what is blocking them.
• Test new features before release and note anything confusing.

Who can apply

• Based in Australia for the duration of the internship.
• Available for the full internship period.
• Currently enrolled in a bachelor's or master's degree, graduating 2027 or 2028.
• Eligible to work in Australia.
• Comfortable learning software products quickly.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.

Nice to have

• Knowledge of a second language for international customers.

What you get out of it

• Customer feedback analysis that feeds into product decisions.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 6 months

Start date: Mar 2027

Stipend: $3,700-$4,100 pcm

Perks

• Paid holiday accrued during the placement.
• Graduate scheme fast-track interview.
• Home working allowance.
• Laptop provided.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Trellisloft.