Client Servicing Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions.

2. Run onboarding calls with new customers and walk them through setup

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

4. Escalate urgent technical issues to the product team with full context.

5. Maintain customer records and call notes in HubSpot

Skill(s) required: English Proficiency (Written), Freshdesk, Client Relationship Management (CRM)

Eligibility

1. Own laptop and a reliable internet connection

2. Available for at least 30 hours a week from home

3. Based anywhere in Bangladesh

Stipend: BDT 21,000 to BDT 23,000 per month

Duration: 6 months

Start date: Immediately

Perks: Performance bonus, Laptop provided for the internship, Certificate, Pre-placement offer (PPO) for strong performers

Number of openings: 5

About Carter Freight

Carter Freight is a logistics company with 790 employees and operations in 30 countries. Regional hubs in Massachusetts support dedicated fleet and brokerage operations.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Carter Freight LLC.