Client Servicing Intern

About the internship

Chennai Broadband is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. As an intern, you will:

1. Maintain customer records and call notes in HubSpot.

2. Create canned responses for common questions

3. Run onboarding calls with new customers and walk them through setup

4. Join customer review calls as note taker.

5. Escalate urgent technical issues to the product team with full context.

6. Prepare renewal reminders and account summaries for the account manager

7. Collect NPS and CSAT feedback and summarise themes each month

8. Log bugs and feature requests in Jira with clear steps and screenshots.

Skill(s) required: Zendesk, English Proficiency (Written), Problem Solving, Email Writing, Ticketing Systems, Customer Support, MS-Excel

Who should apply

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

2. Women starting or restarting their careers are encouraged to apply

Stipend: ₹13,000 - ₹18,000 per month

Duration: 6 months

Start date: Immediately

Perks: Flexible work hours, Pre-placement offer (PPO) for strong performers, Laptop provided for the internship, Mentorship from senior team members, Certificate, Internet allowance

Number of openings: 1

About the company

Fixed wireless covers the hardest-to-reach areas, and fiber reaches more of the territory each year.

We review applications as they come in.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Broadband.