Client Servicing Intern

About Chennai Urgent Care:

Lab and imaging centres serve patients from all of our clinics. Our patients number over 500,000, and the group holds value-based contracts with major payers. We started in 1974 and have grown to about 260 people.

The internship:

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Chennai, but nobody is required to come in. A stable internet connection and a backup power option are required.

Day to day:

• Escalate urgent technical issues to the product team with full context
• Test new features before release and note anything confusing
• Write and update help centre articles and short how-to videos using Loom
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Join customer review calls as note taker

What we're looking for:

• Have a working laptop and a stable internet connection
• Can start immediately or within two weeks
• Typing speed of 35 words per minute or more
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Laptop, headset and stable broadband
• Patient and calm with frustrated customers
• Comfortable learning software products quickly
• Basic Google Sheets or Excel skills

What you get out of it:

• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open
• Customer feedback analysis that feeds into product decisions

Duration: 4 months

Start date: Within 2 weeks

Stipend: ₹12,000 to ₹16,000 monthly

Perks:

• Mentorship from senior team members
• Laptop provided for the internship
• Letter of recommendation
• Pre-placement offer (PPO) for strong performers

Only shortlisted candidates will be contacted.

Duration: 4 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Chennai Urgent Care Pvt Ltd.