Client Servicing Intern

Who we are

Operations centres in Mumbai and two other cities handle deposits, card services and loan servicing. Digital adoption is high, and over 70 percent of transactions now happen on mobile.

The internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. You can work from home anywhere in India. We have no office requirement.

What you'll do

• Run onboarding calls with new customers and walk them through setup
• Track customer health scores and flag accounts with low usage
• Prepare renewal reminders and account summaries for the account manager
• Collect NPS and CSAT feedback and summarise themes each month
• Write and update help centre articles and short how-to videos using Loom
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Requirements

• Can start right away or within the next two weeks
• Available for a full-time (work from home) internship for the full duration
• Own a laptop and have stable internet at home
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Typing speed of 35 words per minute or more
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Laptop, headset and stable broadband
• Comfortable learning software products quickly

Preferred

• Previous customer service, chat support or tutoring experience

Duration: 4 months

Start date: Immediately

Stipend: ₹13,000 to ₹17,000 per month

Perks

• Free access to paid learning courses
• Job offer on successful completion
• Flexible work hours
• Performance bonus
• Pre-placement offer (PPO) for strong performers
• Mentorship from senior team members

Applications are reviewed weekly.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Deccan Bank.