Client Servicing Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. As an intern, you will:

1. Join customer review calls as note taker.

2. Follow up with inactive users by email to understand what is blocking them

3. Maintain customer records and call notes in HubSpot.

4. Run onboarding calls with new customers and walk them through setup

5. Track customer health scores and flag accounts with low usage.

6. Create canned responses for common questions

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

8. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: MS-Excel, Customer Support, Freshdesk, Email Writing, Client Relationship Management (CRM), Zendesk, Problem Solving

Who can apply

1. Women starting or restarting their careers are encouraged to apply

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

3. Available for a full-time (work from home) internship for the full duration

Stipend: ₹28,000 - ₹30,000 monthly

Duration: 3 months | Start date: Immediately

Perks: Free access to paid learning courses, Informal dress code, Laptop provided for the internship, Performance bonus

Number of openings: 3

About the company

Catastrophe teams deploy adjusters within days of a major storm. January renewals keep everyone busy for a few weeks.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Ferrycrest Mutual.