Client Servicing Intern

About the work from home internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. As an intern, you will:

1. Test new features before release and note anything confusing.

2. Follow up with inactive users by email to understand what is blocking them.

3. Collect NPS and CSAT feedback and summarise themes each month

4. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Escalate urgent technical issues to the product team with full context.

7. Write and update help centre articles and short how-to videos using Loom

8. Create canned responses for common questions

Skill(s) required: Problem Solving, Client Relationship Management (CRM), English Proficiency (Written)

Who should apply

1. Women returning to work after a career break are welcome to apply

2. Can start immediately or within two weeks

Stipend: ₹25,000 - ₹29,000 per month + incentives

Duration: 6 months

Start date: Immediately

Perks: Flexible work hours, Informal dress code, Mentorship from senior team members, Job offer on successful completion, Certificate, 5 days a week

Number of openings: 3

About Lindström Konsult

Our advisors handle retirement planning, investment management and estate coordination for about 900 households. Most of the day-to-day work involves portfolio rebalancing, tax-loss harvesting and quarterly reviews.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lindström Konsult.