Client Servicing Intern

Retail stores, field technicians and customer care all report into regional operations teams. Founded in 1999, we now have 8,200 employees. Techs take their trucks home and drive straight to the first job of the day.

The internship:

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote within India. The team meets in Lucknow once a quarter, travel covered.

Day to day:

• Follow up with inactive users by email to understand what is blocking them.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Write and update help centre articles and short how-to videos using Loom.
• Escalate urgent technical issues to the product team with full context.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Maintain customer records and call notes in HubSpot.

Who can apply:

• Have a working laptop and a stable internet connection.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Can start right away or within the next two weeks.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Comfortable learning software products quickly.
• Laptop, headset and stable broadband.

What you'll learn:

• Customer feedback analysis that feeds into product decisions.
• Certificate, and a full-time offer for strong performers when roles open.

Duration: 3 months

Start date: Within 2 weeks

Stipend: ₹14,000-₹15,000 per month

Perks:

• Free access to paid learning courses.
• Informal dress code.
• Certificate.
• Internet allowance.
• Laptop provided for the internship.
• Letter of recommendation.

This posting may close early if we receive enough applications.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lumbergate Telecom Ltd.