Client Servicing Intern

About us

Retail stores, field technicians and customer care all report into regional operations teams. Founded in 1999, we now have 8,200 employees. Techs take their trucks home and drive straight to the first job of the day.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in Lucknow, but nobody is required to come in. We send you a laptop and the accessories you need on day one.

Day to day

• Follow up with inactive users by email to understand what is blocking them.
• Join customer review calls as note taker.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Run onboarding calls with new customers and walk them through setup.
• Write and update help centre articles and short how-to videos using Loom.
• Collect NPS and CSAT feedback and summarise themes each month.

Who can apply

• Are available for a full-time work from home internship for the entire duration.
• Have a working laptop and a stable internet connection.
• Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)
• Can start right away or within the next two weeks.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.
• Patient and calm with frustrated customers.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Basic Google Sheets or Excel skills.
• Laptop, headset and stable broadband.

Bonus points

• Some technical comfort, like reading error messages or clearing a browser cache.
• Previous customer service, chat support or tutoring experience.

What you get out of it

• Using a real help desk, CRM and bug tracker.
• You will own a small group of accounts by the end of the internship.

Duration: 6 months

Start date: Immediately

Stipend: ₹15,000 - ₹18,000/month

Perks

• Letter of recommendation.
• Certificate.
• Pre-placement offer (PPO) for strong performers.

We will only contact shortlisted applicants.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lumbergate Telecom Ltd.