Client Servicing Intern

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Escalate urgent technical issues to the product team with full context

2. Collect NPS and CSAT feedback and summarise themes each month

3. Prepare renewal reminders and account summaries for the account manager.

4. Maintain customer records and call notes in HubSpot

5. Write and update help centre articles and short how-to videos using Loom.

6. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: Freshdesk, Ticketing Systems, English Proficiency (Written), Email Writing, Client Relationship Management (CRM), Zendesk

Who should apply

1. Own laptop and a reliable internet connection

2. Available for the full internship period, work from home

3. Students or recent graduates of BIT, BCA, BBA, BBS or a related program

4. Based in Nepal

Stipend: NPR 11,000-NPR 12,000 a month

Duration: 3 months

Start date: Within 2 weeks

Perks: Job offer on successful completion, Certificate, Letter of recommendation, Free access to paid learning courses, Pre-placement offer (PPO) for strong performers

Number of openings: 8

About Lumbini Strategies

Consultants are staffed across industries early on, then specialise after a few years. Engagement teams range from three people to more than 200 on multi-year transformation programs. We write a lot: proposals, status reports, slide decks and final reports.

Duration: 3 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Lumbini Strategies.