Client Servicing Intern

Who we are

Our producers answer their own phones and visit commercial clients in person. Personal lines make up about 70 percent of premium. We have been family run since 1995.

The internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Our team is spread across 12 countries. Headquarters is in New York City. The internship is fully remote. Interns join our New York City team on daily calls and get a named mentor. You will need at least 4 hours of overlap with US Eastern time. You will need a stable internet connection and a backup power source (UPS or inverter).

What you'll do

• Escalate urgent technical issues to the product team with full context
• Prepare renewal reminders and account summaries for the account manager
• Follow up with inactive users by email to understand what is blocking them
• Run onboarding calls with new customers and walk them through setup
• Create canned responses for common questions
• Collect NPS and CSAT feedback and summarise themes each month
• Log bugs and feature requests in Jira with clear steps and screenshots
• Maintain customer records and call notes in HubSpot

Requirements

• Own a laptop and have stable internet at home
• Women wanting to start or restart their career can also apply
• Typing speed of 35 words per minute or more
• Able to follow written processes and response templates
• Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Excellent written English. Most customer contact happens over chat and email
• Patient and calm with frustrated customers

Nice to have

• Knowledge of a second language for international customers
• Interest in SaaS products

What you get out of it

• Using a real help desk, CRM and bug tracker
• Customer feedback analysis that feeds into product decisions
• How SaaS customer success teams onboard, support and retain customers
• Certificate, and a full-time offer for strong performers when roles open

Duration: 6 months

Start date: Immediately

Stipend: ₹21,000 - ₹22,500 per month

Perks

• Free access to paid learning courses
• Informal dress code
• Internet allowance
• Performance bonus
• Letter of recommendation
• 5 days a week

Please submit your CV in English.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Meadowstead Insurance Services.