Client Servicing Intern

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Escalate urgent technical issues to the product team with full context.

2. Follow up with inactive users by email to understand what is blocking them

3. Write and update help centre articles and short how-to videos using Loom

4. Create canned responses for common questions.

5. Prepare renewal reminders and account summaries for the account manager.

6. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

7. Join customer review calls as note taker.

8. Track customer health scores and flag accounts with low usage

Skill(s) required: Zendesk, English Proficiency (Written), Email Writing, Client Relationship Management (CRM), MS-Excel

Eligibility

1. Available for a full-time (work from home) internship for the full duration

2. Have their own laptop and a reliable internet connection

Stipend: ₹13,000-₹14,000 monthly

Duration: 3 months

Start date: Immediately

Perks: Certificate, Job offer on successful completion, 5 days a week

Number of openings: 3

About Menon Data Systems Group

Headquartered in New Delhi, the company has grown since 2001 by acquiring regional IT providers. Large rollouts are routine here, such as imaging 12,000 laptops for a state agency over one summer. Our dress code is a company polo and clean jeans.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Menon Data Systems.