Client Servicing Intern

Who we are:

Advisory services include transaction due diligence, valuation, forensic accounting and IT risk. Staff accountants rotate across engagements in their first two years to see different industries. Busy season means 55-hour weeks from February through April 15, and summers are lighter.

The internship:

Remote internship for students who are patient, clear communicators and like solving problems for people. The company is based in New York City, the US. The team is spread across multiple countries. The internship is fully remote. Interns join our New York City team on daily calls and get a named mentor. Core hours are 9:00 AM to 1:00 PM US Eastern. Clear written English is a must, as the team works across time zones.

What you'll do:

• Test new features before release and note anything confusing.
• Prepare renewal reminders and account summaries for the account manager.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Create canned responses for common questions.
• Join customer review calls as note taker.

Requirements:

• Can start immediately or within two weeks.
• Women starting or restarting their careers are encouraged to apply.
• Patient and calm with frustrated customers.
• Comfortable learning software products quickly.
• Excellent written English. Most customer contact happens over chat and email.

Nice to have:

• Familiarity with any help desk tool.
• Knowledge of a second language for international customers.
• Some technical comfort, like reading error messages or clearing a browser cache.

What you'll learn:

• Certificate, and a full-time offer for strong performers when roles open.
• Using a real help desk, CRM and bug tracker.

Duration: 3 months

Start date: Immediately

Stipend: $300 - $400/month

Perks:

• Laptop provided for the internship.
• Free access to paid learning courses.
• Letter of recommendation.

We review applications as they come in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at New York City Tax Services LLC.