Client Servicing Intern

PAP Global Logistics is a small freight brokerage with 35 people and one office. We're looking for a Client Servicing Intern. PAP Global Logistics is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Client Success over chat, email and video calls. Fully remote. You can work from anywhere in Pakistan. Equipment is provided, including a laptop.

The work:

• Collect NPS and CSAT feedback and summarise themes each month.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Maintain customer records and call notes in HubSpot.

About you:

• Available for at least 30 hours a week, work from home.
• Based anywhere in Pakistan.
• Excellent written English. Most customer contact happens over chat and email.
• Comfortable learning software products quickly.
• Confident speaking on video calls with business users.

3 months, starting immediately. Stipend: PKR 23,000 - PKR 30,000 pcm.

Perks: Flexible work hours, Free access to paid learning courses, Informal dress code, Letter of recommendation, Laptop provided for the internship, Pre-placement offer (PPO) for strong performers.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at PAP Global Logistics.