Client Servicing Intern

Who we are

Catastrophe teams deploy adjusters within days of a major storm. Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire.

The internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote within India. The team meets in Ahmedabad once a quarter, travel covered.

Responsibilities

• Follow up with inactive users by email to understand what is blocking them.
• Escalate urgent technical issues to the product team with full context.
• Prepare renewal reminders and account summaries for the account manager.
• Run onboarding calls with new customers and walk them through setup.
• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Requirements

• Women returning to work after a career break are welcome to apply.
• Can start right away or within the next two weeks.
• Basic Google Sheets or Excel skills.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Laptop, headset and stable broadband.
• Confident speaking on video calls with business users.

Preferred

• Familiarity with any help desk tool.
• Previous customer service, chat support or tutoring experience.

What you'll learn

• Using a real help desk, CRM and bug tracker.
• How SaaS customer success teams onboard, support and retain customers.
• Writing clear support replies and help articles.

Duration: 3 months

Start date: Immediately

Stipend: ₹12,000 - ₹16,000 monthly

Perks

• 5 days a week.
• Job offer on successful completion.
• Pre-placement offer (PPO) for strong performers.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Purva Insurance Services.