Client Servicing Intern (Remote)

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Write and update help centre articles and short how-to videos using Loom.

2. Prepare renewal reminders and account summaries for the account manager.

3. Maintain customer records and call notes in HubSpot

4. Create canned responses for common questions.

5. Track customer health scores and flag accounts with low usage.

6. Collect NPS and CSAT feedback and summarise themes each month

7. Test new features before release and note anything confusing

8. Join customer review calls as note taker.

Skill(s) required: Zendesk, Client Relationship Management (CRM), Freshdesk, Customer Support, Effective Communication

Who should apply

1. Can start immediately or within two weeks

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2028 batch)

3. Women returning to work after a career break are welcome to apply

4. Can commit full time, from home, for the whole internship

Stipend: $250 to $300 per month

Duration: 4 months | Start date: Jan 2027

Perks: Laptop provided for the internship, Flexible work hours, Certificate, Internet allowance, 5 days a week, Mentorship from senior team members

Number of openings: 5

About Loopline Systems

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Loopline Systems.