Client Servicing Intern

About the internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Test new features before release and note anything confusing

2. Track customer health scores and flag accounts with low usage.

3. Write and update help centre articles and short how-to videos using Loom.

4. Create canned responses for common questions.

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Maintain customer records and call notes in HubSpot

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

Skill(s) required: Customer Support, Zendesk, Ticketing Systems, Client Relationship Management (CRM), Email Writing, Problem Solving, Effective Communication

Eligibility

1. Can start immediately or within two weeks

2. Are available for a full-time work from home internship for the entire duration

3. Women returning to work after a career break are welcome to apply

Stipend: $300 - $350 monthly

Duration: 2 months | Start date: Immediately

Perks: Performance bonus, Laptop provided for the internship, Free access to paid learning courses, Job offer on successful completion

Number of openings: 4

About the company

Outsourced CFO work is a growing part of the practice, especially for startups and medical groups. Employee benefit plan audits and single audits are a specialty.

Duration: 2 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sheffield & Company.