Client Servicing Intern

Who we are:

We are a small, self-funded team building a booking app for independent salons and tattoo studios.

The internship:

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. This role is fully remote within India. Reliable internet and a power backup are a must.

What you'll do:

Join customer review calls as note taker. Test new features before release and note anything confusing. Write and update help centre articles and short how-to videos using Loom. Log bugs and feature requests in Jira with clear steps and screenshots. Collect NPS and CSAT feedback and summarise themes each month. Follow up with inactive users by email to understand what is blocking them. Track customer health scores and flag accounts with low usage.

Requirements:

Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 or 2028 batch). Own a laptop and have stable internet at home. Can start immediately or within two weeks. Basic Google Sheets or Excel skills. Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028. Patient and calm with frustrated customers.

Bonus points:

Interest in SaaS products. Familiarity with any help desk tool.

Duration: 4 months

Start date: Jan 2027

Stipend: ₹12,000 to ₹17,000 per month

Perks:

Mentorship from senior team members. Free access to paid learning courses. Flexible work hours.

Duration: 4 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sweetgum Apps.