Client Servicing Intern

About the internship

The CX Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Track customer health scores and flag accounts with low usage

2. Prepare renewal reminders and account summaries for the account manager.

3. Maintain customer records and call notes in HubSpot

4. Run onboarding calls with new customers and walk them through setup.

5. Follow up with inactive users by email to understand what is blocking them

6. Log bugs and feature requests in Jira with clear steps and screenshots.

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

8. Write and update help centre articles and short how-to videos using Loom.

Skill(s) required: Ticketing Systems, English Proficiency (Written), Client Relationship Management (CRM), Freshdesk, Effective Communication

Who can apply

1. Based anywhere in Pakistan

2. Available for at least 30 hours a week, work from home

3. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

4. Have their own laptop and a reliable internet connection, ideally with a UPS backup

Stipend: PKR 27,000 - PKR 32,000 a month + performance bonus

Duration: 4 months | Start date: Immediately

Perks: Performance bonus, Letter of recommendation, Mentorship from senior team members

Number of openings: 2

About the company

We install and support network cabling, Wi-Fi, servers and VoIP phone systems for businesses across Sindh. Clients rely on us for laptop setup, Intune enrolment, backup monitoring and after-hours help when something breaks. Certification exams are paid for, and passing one comes with a raise.

Duration: 4 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Windlass Technology Group (Pvt.) Ltd..