Client Servicing Intern (Work From Home)

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Write and update help centre articles and short how-to videos using Loom.

2. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

3. Follow up with inactive users by email to understand what is blocking them.

4. Escalate urgent technical issues to the product team with full context

5. Collect NPS and CSAT feedback and summarise themes each month.

6. Maintain customer records and call notes in HubSpot

7. Prepare renewal reminders and account summaries for the account manager

8. Run onboarding calls with new customers and walk them through setup.

Skill(s) required: English Proficiency (Written), Zendesk, Effective Communication

Eligibility

1. Based anywhere in Pakistan

2. Own a laptop and have stable internet at home, ideally with a UPS backup

Stipend: $150 - $200 per month

Duration: 6 months

Start date: Immediately

Perks: Free access to paid learning courses, Performance bonus, Flexible work hours, Job offer on successful completion, Mentorship from senior team members, Certificate

Number of openings: 3

About Coastal Electric Cooperative

Call centres in Toronto and two other locations handle customer service. Public utility commissions regulate rates and service standards.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Coastal Electric Cooperative.