Client Servicing Intern (Work From Home)

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Your day-to-day work will include:

1. Collect NPS and CSAT feedback and summarise themes each month.

2. Escalate urgent technical issues to the product team with full context

3. Maintain customer records and call notes in HubSpot

4. Prepare renewal reminders and account summaries for the account manager

5. Follow up with inactive users by email to understand what is blocking them

6. Join customer review calls as note taker

7. Track customer health scores and flag accounts with low usage.

8. Create canned responses for common questions

Skill(s) required: Freshdesk, Problem Solving, Effective Communication, MS-Excel, Email Writing, English Proficiency (Written), Customer Support

Who should apply

1. Own a laptop and have stable internet at home

2. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: $250 - $300/month (fixed)

Duration: 6 months | Start date: Within 2 weeks

Perks: Informal dress code, Job offer on successful completion, Laptop provided for the internship

Number of openings: 10

About the company

Laurelrow Labs builds scheduling and dispatch software for field service companies, from two-truck plumbing outfits to regional HVAC contractors.

Let us know your current notice period and salary expectations.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Laurelrow Labs.