Client Servicing Intern (Work From Home)

About the work from home internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Run onboarding calls with new customers and walk them through setup.

2. Collect NPS and CSAT feedback and summarise themes each month

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

4. Log bugs and feature requests in Jira with clear steps and screenshots.

5. Prepare renewal reminders and account summaries for the account manager

Skill(s) required: MS-Excel, Ticketing Systems, Problem Solving, Client Relationship Management (CRM), Zendesk, Email Writing, English Proficiency (Written)

Who can apply

1. Own laptop and a reliable internet connection

2. Based in Sri Lanka

3. Available for the full internship period

4. Undergraduates or recent graduates in IT, computer science, management or a related field

Stipend: $150-$160 monthly

Duration: 6 months

Start date: Immediately

Perks: Mentorship from senior team members, Laptop provided for the internship, Performance bonus, Certificate, Letter of recommendation

Number of openings: 3

About Mainsail Labs

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts.

If you are shortlisted, we will reach out to set up a first call.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Mainsail Labs sp. z o.o..