Client Servicing Intern (Work From Home)

About us

Engagement teams range from three people to more than 200 on multi-year transformation programs. Training starts with a two-week bootcamp, then continues on the job.

The internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote internship with a team based in Los Angeles. The stipend is paid at the end of each month. Our standups are at 9:00 AM Pacific. Good written English matters here, since most updates are written.

Day to day

• Collect NPS and CSAT feedback and summarise themes each month.
• Test new features before release and note anything confusing.
• Write and update help centre articles and short how-to videos using Loom.
• Follow up with inactive users by email to understand what is blocking them.
• Prepare renewal reminders and account summaries for the account manager.
• Create canned responses for common questions.
• Maintain customer records and call notes in HubSpot.

Who can apply

• Own a laptop and have stable internet at home, ideally with a UPS backup.
• Available for at least 30 hours a week, work from home.
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.
• Typing speed of 35 words per minute or more.
• Able to follow written processes and response templates.
• Laptop, headset and stable broadband.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Duration: 3 months

Start date: Immediately

Stipend: PKR 49,000 - PKR 50,000 a month

Perks

• Laptop provided for the internship.
• 5 days a week.
• Job offer on successful completion.
• Flexible work hours.
• Free access to paid learning courses.

Shortlisted candidates will hear from us within two weeks.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Northland Advisors LLC.