Client Servicing Intern

About the internship

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Write and update help centre articles and short how-to videos using Loom.

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

4. Run onboarding calls with new customers and walk them through setup.

5. Escalate urgent technical issues to the product team with full context

6. Join customer review calls as note taker

7. Test new features before release and note anything confusing

8. Maintain customer records and call notes in HubSpot

Skill(s) required: Ticketing Systems, Freshdesk, Zendesk, Client Relationship Management (CRM), English Proficiency (Written)

Who can apply

1. Women starting or restarting their careers are encouraged to apply

2. Available for a full-time (work from home) internship for the full duration

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026 or 2027 batch)

Stipend: ₹13,000-₹17,000/month

Duration: 6 months

Start date: Immediately

Perks: Laptop provided for the internship, Performance bonus, Letter of recommendation, Flexible work hours, Informal dress code, Mentorship from senior team members

Number of openings: 1

About Yamuna State Bank

Our commercial banking group lends to manufacturers, health systems and real estate developers. Since 1958, the bank has grown through more than a dozen acquisitions. New tellers spend two weeks in classroom training before working a drawer.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Yamuna State Bank.