Customer Experience Intern

Internship details

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions.

2. Run onboarding calls with new customers and walk them through setup

3. Log bugs and feature requests in Jira with clear steps and screenshots.

4. Collect NPS and CSAT feedback and summarise themes each month

5. Join customer review calls as note taker.

6. Prepare renewal reminders and account summaries for the account manager.

7. Escalate urgent technical issues to the product team with full context.

8. Test new features before release and note anything confusing.

Skill(s) required: Ticketing Systems, Effective Communication, Problem Solving, Zendesk, Freshdesk

Eligibility

1. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

2. Women wanting to start or restart their career can also apply

3. Can commit full time, from home, for the whole internship

4. Own a laptop and have stable internet at home

Stipend: $200 - $300/month

Duration: 6 months

Start date: Immediately

Perks: Informal dress code, Flexible work hours, Job offer on successful completion, Performance bonus

Number of openings: 6

About the company

Personal lines make up about 70 percent of premium. Most new business comes from referrals by existing clients. We close at 3 p.m. on Fridays in the summer.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at AH Insurance Agency.