Customer Support Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Collect NPS and CSAT feedback and summarise themes each month

2. Escalate urgent technical issues to the product team with full context

3. Follow up with inactive users by email to understand what is blocking them

4. Run onboarding calls with new customers and walk them through setup.

5. Maintain customer records and call notes in HubSpot.

Skill(s) required: Zendesk, Effective Communication, Problem Solving, Ticketing Systems, Freshdesk

Who can apply

1. Based anywhere in Bangladesh

2. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

3. Own laptop and a reliable internet connection

Stipend: BDT 10,000 - BDT 14,000 per month + performance bonus

Duration: 1 month

Start date: Jan 2027

Perks: Laptop provided for the internship, Flexible work hours, Informal dress code, Certificate

Number of openings: 10

About the company

Every account manager handles a full book, from quotes to renewals to claims questions. Clients drop by to pay premiums, ask about a claim or just say hello. Family owned and operated since 1977. Continuing education credits are tracked and reimbursed.

We look at every application, usually within a week.

Duration: 1 month. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RWJ Mutual.