Customer Support Intern

Voiceover is recorded in a closet studio lined with foam. Our designers write, storyboard, build and test their own courses.

The internship:

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote position. Most of the team is in Peshawar, but nobody is required to come in.

Day to day:

• Follow up with inactive users by email to understand what is blocking them.
• Maintain customer records and call notes in HubSpot.
• Prepare renewal reminders and account summaries for the account manager.
• Join customer review calls as note taker.
• Track customer health scores and flag accounts with low usage.

What we're looking for:

• Available for at least 30 hours a week, work from home.
• Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program.
• Excellent written English. Most customer contact happens over chat and email.
• Typing speed of 35 words per minute or more.
• Confident speaking on video calls with business users.
• Comfortable learning software products quickly.
• Patient and calm with frustrated customers.
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.

Duration: 1 month

Start date: Within 2 weeks

Stipend: PKR 25,000 - PKR 33,000 per month

Perks:

• Mentorship from senior team members.
• Pre-placement offer (PPO) for strong performers.
• Performance bonus.
• Laptop provided for the internship.
• Flexible work hours.
• Free access to paid learning courses.

Duration: 1 month. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Margalla Tutoring.