Customer Support Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. As an intern, you will:

1. Collect NPS and CSAT feedback and summarise themes each month.

2. Track customer health scores and flag accounts with low usage.

3. Maintain customer records and call notes in HubSpot.

4. Prepare renewal reminders and account summaries for the account manager

5. Follow up with inactive users by email to understand what is blocking them

6. Test new features before release and note anything confusing.

7. Escalate urgent technical issues to the product team with full context

8. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time

Skill(s) required: Customer Support, Ticketing Systems, Email Writing, Zendesk, Problem Solving, MS-Excel

Eligibility

1. Final-year students or recent graduates of BSc in CSE, EEE, BBA or a related subject

2. Own laptop and a reliable internet connection

3. Based anywhere in Bangladesh

4. Available for at least 30 hours a week from home

Stipend: BDT 11,000 - BDT 14,000 a month

Duration: 3 months

Start date: Immediately

Perks: Informal dress code, Mentorship from senior team members, Job offer on successful completion

Number of openings: 2

About the company

Every account manager handles a full book, from quotes to renewals to claims questions. Clients drop by to pay premiums, ask about a claim or just say hello. Family owned and operated since 1977. Continuing education credits are tracked and reimbursed.

Candidates must be eligible to work in.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at RWJ Mutual.