Customer Service Intern

About the work from home internship

The Client Success supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Escalate urgent technical issues to the product team with full context.

3. Join customer review calls as note taker.

4. Maintain customer records and call notes in HubSpot.

5. Test new features before release and note anything confusing

6. Track customer health scores and flag accounts with low usage.

7. Collect NPS and CSAT feedback and summarise themes each month.

8. Create canned responses for common questions.

Skill(s) required: Email Writing, Client Relationship Management (CRM), Freshdesk, English Proficiency (Written), Zendesk, Problem Solving

Who should apply

1. Final-year students or fresh graduates of BSCS, BSSE, BBA or a related program

2. Available for at least 30 hours a week, work from home

3. Based anywhere in Pakistan

Stipend: PKR 26,000 - PKR 29,000 a month

Duration: 6 months | Start date: Within 2 weeks

Perks: Free access to paid learning courses, Mentorship from senior team members, Job offer on successful completion, Letter of recommendation

Number of openings: 10

About the company

Voiceover is recorded in a closet studio lined with foam. Our designers write, storyboard, build and test their own courses.

Please include your notice period and salary expectations.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Margalla Tutoring.