Customer Service Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Log bugs and feature requests in Jira with clear steps and screenshots.

2. Escalate urgent technical issues to the product team with full context

3. Maintain customer records and call notes in HubSpot

4. Follow up with inactive users by email to understand what is blocking them

5. Test new features before release and note anything confusing.

6. Create canned responses for common questions

Skill(s) required: Email Writing, Freshdesk, Client Relationship Management (CRM), MS-Excel, English Proficiency (Written), Customer Support

Eligibility

1. Have a working laptop and a stable internet connection

2. Can commit full time, from home, for the whole internship

Stipend: ₹22,000 - ₹23,000/month

Duration: 2 months | Start date: Within 2 weeks

Perks: Informal dress code, Performance bonus, Job offer on successful completion, 5 days a week, Pre-placement offer (PPO) for strong performers, Certificate

Number of openings: 1

About Scott Courses

Language learning is the core product, with live classes and self-paced lessons.

Duration: 2 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Scott Courses.