Customer Experience Intern

More than 9,000 organisations use our HR and payroll suite, from regional hospitals to school districts. We're looking for a Customer Experience Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. Our headquarters is in Toronto, and about a third of the team works remotely from other countries. You will intern remotely with our team in Toronto. We have hosted remote interns from several countries before. Expect to work a schedule that overlaps with US Eastern business hours until about noon ET. You need a reliable internet connection and somewhere quiet to work.

You'll help with:

Prepare renewal reminders and account summaries for the account manager. Create canned responses for common questions. Maintain customer records and call notes in HubSpot. Write and update help centre articles and short how-to videos using Loom. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

You should be:

Based in Sri Lanka. Own laptop and a reliable internet connection. Typing speed of 35 words per minute or more. Excellent written English. Most customer contact happens over chat and email. Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027.

6 months, starting immediately. Stipend: LKR 49,000 - LKR 54,000 per month.

Perks: Letter of recommendation, Mentorship from senior team members, Internet allowance, Free access to paid learning courses, 5 days a week.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at CS Labs.