Customer Experience Intern

Our producers answer their own phones and visit commercial clients in person. We're looking for a Customer Experience Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. The company is based in Seattle, the US. The team is distributed across several countries. This is a remote internship. You will work with our team in Seattle, and the stipend is paid monthly in local currency. You will need at least 3 hours of overlap with US Pacific time. Clear written English is a must, as the team works across time zones.

You'll help with

• Run onboarding calls with new customers and walk them through setup
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Test new features before release and note anything confusing
• Escalate urgent technical issues to the product team with full context
• Maintain customer records and call notes in HubSpot

About you

• Eligible to work in Egypt
• Based in Egypt for the duration of the internship
• Excellent written English. Most customer contact happens over chat and email
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028

5 months, starting Jan 2027. Stipend: EGP 8,200 - EGP 11,500 monthly.

Perks: Online learning budget, Company laptop, Letter of recommendation, Paid public holidays.

Duration: 5 months. Start: Jan 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at ER Risk Advisors LLC.