Customer Experience Intern

Internship details

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Selected intern's day-to-day responsibilities include:

1. Create canned responses for common questions

2. Test new features before release and note anything confusing

3. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

4. Join customer review calls as note taker.

5. Prepare renewal reminders and account summaries for the account manager.

6. Escalate urgent technical issues to the product team with full context

7. Follow up with inactive users by email to understand what is blocking them.

Skill(s) required: Zendesk, Freshdesk, English Proficiency (Written)

Who should apply

1. Women wanting to start or restart their career can also apply

2. Can start right away or within the next two weeks

3. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2026, 2027 or 2028 batch)

4. Available for a full-time (work from home) internship for the full duration

Stipend: ₹14,000 - ₹15,000/month

Duration: 6 months

Start date: Dec 2026

Perks: Certificate, Letter of recommendation, Pre-placement offer (PPO) for strong performers, Free access to paid learning courses

Number of openings: 3

About Farrow Data Systems

Farrow Data Systems is a managed services provider with 470 employees, supporting more than 1,500 client organisations across India. We operate two 24/7 network operations centres and a security operations centre, staffed in three shifts.

Applications are reviewed on a rolling basis.

Duration: 6 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Farrow Data Systems.