Customer Experience Intern

The platform hosts certification programs for several professional associations. We're looking for a Customer Experience Intern. Fieldgate Learning is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Support Team over chat, email and video calls. Fully remote. You can work from anywhere in the US. Flexible schedule. We have one team call a day, usually in the morning.

What you will do

• Test new features before release and note anything confusing.
• Track customer health scores and flag accounts with low usage.
• Follow up with inactive users by email to understand what is blocking them.
• Write and update help center articles and short how-to videos using Loom.
• Run onboarding calls with new customers and walk them through setup.

About you

• Available 40 hours a week for the full internship.
• Currently enrolled in a bachelor's or master's program, graduating 2026, 2027 or 2028.
• Excellent written English. Most customer contact happens over chat and email.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Able to follow written processes and response templates.

3 months, starting Dec 2026. Stipend: $17.50 - $24.00 per hour.

Perks: Paid sick time, Mentorship from a dedicated buddy and manager, Final presentation to leadership, Paid company holidays, Company laptop.

Duration: 3 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Fieldgate Learning.