Customer Experience Intern

About the internship

Remote internship for students who are patient, clear communicators and like solving problems for people. Selected intern's day-to-day responsibilities include:

1. Prepare renewal reminders and account summaries for the account manager

2. Test new features before release and note anything confusing.

3. Run onboarding calls with new customers and walk them through setup

4. Log bugs and feature requests in Jira with clear steps and screenshots

5. Create canned responses for common questions.

6. Write and update help centre articles and short how-to videos using Loom

7. Track customer health scores and flag accounts with low usage

Skill(s) required: MS-Excel, Client Relationship Management (CRM), Effective Communication, Freshdesk

Who can apply

1. Have their own laptop and a reliable internet connection

2. Can commit full time, from home, for the whole internship

3. Women starting or restarting their careers are encouraged to apply

4. Students currently pursuing B.Tech, BE, BCA, MCA, B.Sc or a related degree, or fresh graduates (2027 batch)

Stipend: $300 to $320/month + incentives

Duration: 4 months | Start date: Dec 2026

Perks: Pre-placement offer (PPO) for strong performers, Letter of recommendation, 5 days a week, Flexible work hours, Free access to paid learning courses, Mentorship from senior team members

Number of openings: 10

About the company

Hamilton Wealth Partners is a fee-only advisory practice with two advisors, a paraplanner and an office manager. The office closes early the day before major holidays.

Duration: 4 months. Start: Dec 2026.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Hamilton Wealth Partners Pty Ltd.