Customer Experience Intern

About HGL Labs:

Customers who call us usually reach someone who wrote the code they are asking about. Founded in 2008, we now have 12 employees. Code review is required on every pull request, and nobody merges their own changes.

About the role:

HGL Labs is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the CX Team over chat, email and video calls. This role is fully remote within the US. Monday to Friday, regular working hours, flexible start and finish.

What you'll do:

• Log bugs and feature requests in Jira with clear steps and screenshots.
• Prepare renewal reminders and account summaries for the account manager.
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Maintain customer records and call notes in HubSpot.
• Test new features before release and note anything confusing.
• Track customer health scores and flag accounts with low usage.
• Create canned responses for common questions.

Who can apply:

• Currently enrolled in a bachelor's or master's program, graduating 2026 or 2027.
• Authorized to work in the US. CPT and OPT candidates are welcome to apply.
• Based in the US for the duration of the internship.
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.
• Confident speaking on video calls with business users.
• Basic Google Sheets or Excel skills.

Duration: 6 months

Start date: Immediately

Stipend: $19.50 - $26.50 per hour

What we offer:

• Paid sick time.
• Mentorship from a dedicated buddy and manager.
• Learning and development stipend.
• Company laptop.
• Home office setup stipend.

We are unable to sponsor visas for this position.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at HGL Labs.