Customer Experience Intern

About the work from home internship

The Customer Success Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Your day-to-day work will include:

1. Prepare renewal reminders and account summaries for the account manager

2. Escalate urgent technical issues to the product team with full context

3. Maintain customer records and call notes in HubSpot.

4. Test new features before release and note anything confusing

5. Collect NPS and CSAT feedback and summarise themes each month.

6. Join customer review calls as note taker

7. Write and update help centre articles and short how-to videos using Loom.

8. Log bugs and feature requests in Jira with clear steps and screenshots

Skill(s) required: Client Relationship Management (CRM), Customer Support, English Proficiency (Written), Problem Solving, Zendesk

Who can apply

1. Women returning to work after a career break are welcome to apply

2. Are able to join within 15 days

Stipend: ₹26,000 to ₹35,000 monthly + performance bonus

Duration: 6 months

Start date: Immediately

Perks: Certificate, Performance bonus, Mentorship from senior team members

Number of openings: 5

About Knollbeam

Product, engineering and support teams work out of offices in Baton Rouge, Louisiana and two nearshore delivery centres. Headquartered in Baton Rouge since 1997, the company now sells in 40 countries and supports customers in 11 languages.

Applications are reviewed on a rolling basis.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Knollbeam, Inc..