Customer Experience Intern

About us

Commercial lines, personal lines and specialty programs are run as separate business units. Regional offices in Edmonton and five other cities support agents and policyholders. We close at 3 p.m. on Fridays in the summer.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. The internship is fully remote. Interns join our Edmonton team on daily calls and get a named mentor. Core hours overlap with US Central time, 9:00 AM to 1:00 PM CT. You need a reliable internet connection and somewhere quiet to work.

Day to day

• Write and update help centre articles and short how-to videos using Loom
• Join customer review calls as note taker
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Create canned responses for common questions
• Prepare renewal reminders and account summaries for the account manager
• Test new features before release and note anything confusing

Who can apply

• Based in Brazil for the duration of the internship
• Available for the full internship period
• Confident speaking on video calls with business users
• Patient and calm with frustrated customers
• Currently pursuing any bachelor's or master's degree, graduating in 2027 or 2028

Preferred

• Knowledge of a second language for international customers

What you get out of it

• Customer feedback analysis that feeds into product decisions
• You will own a small group of accounts by the end of the internship
• How SaaS customer success teams onboard, support and retain customers

Duration: 6 months

Start date: Mar 2027

Stipend: R$3,400 - R$4,200 per month

What we offer

• Online learning budget
• Paid public holidays
• Possibility of a full-time offer
• Flexible hours

Candidates must be eligible to work in.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Orchardhaven Assurance.