Customer Experience Intern

Since 2013, the company has served small towns that larger carriers skipped. We're looking for a Customer Experience Intern. Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Remote position. Most of the team is in New York City, but nobody is required to come in. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you will do

• Create canned responses for common questions
• Follow up with inactive users by email to understand what is blocking them
• Log bugs and feature requests in Jira with clear steps and screenshots
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Maintain customer records and call notes in HubSpot

About you

• Currently enrolled in a bachelor's or master's program, graduating 2027 or 2028
• Based in the US for the duration of the internship
• Confident speaking on video calls with business users
• Excellent written English. Most customer contact happens over chat and email
• Laptop, headset and stable broadband

6 months, starting Mar 2027. Stipend: $19.50 - $21.50/hr.

Perks: Intern events and speaker sessions (virtual), Final presentation to leadership, Paid company holidays.

Duration: 6 months. Start: Mar 2027.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Prairie Connect.