Customer Experience Intern

About the work from home internship

Saltwick Technologies is looking for a customer success intern to onboard new customers, answer product questions and help reduce churn. You will work with the Customer Success Team over chat, email and video calls. Your day-to-day work will include:

1. Escalate urgent technical issues to the product team with full context

2. Track customer health scores and flag accounts with low usage.

3. Test new features before release and note anything confusing

4. Run onboarding calls with new customers and walk them through setup

5. Log bugs and feature requests in Jira with clear steps and screenshots

6. Write and update help centre articles and short how-to videos using Loom

7. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.

8. Collect NPS and CSAT feedback and summarise themes each month

Skill(s) required: Client Relationship Management (CRM), Zendesk, Effective Communication

Who can apply

1. Women wanting to start or restart their career can also apply

2. Can commit full time, from home, for the whole internship

3. Are able to join within 15 days

Stipend: ₹13,000 - ₹15,000/month + incentives

Duration: 6 months | Start date: Within 2 weeks

Perks: Flexible work hours, Laptop provided for the internship, Informal dress code, Pre-placement offer (PPO) for strong performers, Job offer on successful completion, Performance bonus

Number of openings: 1

About Saltwick Technologies

We run one of the larger SaaS platforms for commercial insurance carriers, processing millions of policy transactions a year. Product, engineering and support teams work out of offices in Bengaluru, Karnataka and two nearshore delivery centres.

Please submit your CV in English.

Duration: 6 months. Start: Within 2 weeks.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Saltwick Technologies.