Customer Experience Intern

About Sharon Insurance Agency

Agents, brokers and direct customers all buy through our platforms, with policy administration on Guidewire. Our claims organisation handles more than 400,000 claims a year, including catastrophe response after hurricanes and hail. Hail season means long days for field adjusters.

Overview

Learn how SaaS companies keep customers renewing. Most of your day is in Freshdesk, Intercom and Google Sheets. Our headquarters is in Jerusalem, and about a third of the team works remotely from other countries. The internship is fully remote. Interns join our Jerusalem team on daily calls and get a named mentor.

Responsibilities

Follow up with inactive users by email to understand what is blocking them. Run onboarding calls with new customers and walk them through setup. Maintain customer records and call notes in HubSpot. Write and update help centre articles and short how-to videos using Loom. Join customer review calls as note taker. Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time. Prepare renewal reminders and account summaries for the account manager. Test new features before release and note anything confusing.

Who can apply

Based in France for the duration of the internship. Currently enrolled in a bachelor's or master's degree, graduating 2026, 2027 or 2028. Patient and calm with frustrated customers. Currently pursuing any bachelor's or master's degree, graduating in 2026, 2027 or 2028. Excellent written English. Most customer contact happens over chat and email. Typing speed of 35 words per minute or more. Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours.

Duration: 6 months

Start date: Immediately

Stipend: €1,100 - €1,400 per month

What we offer

Company laptop. Mentorship. Internet allowance. Online learning budget.

Duration: 6 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at Sharon Insurance Agency Ltd..