Customer Experience Intern

Everyone works on every phase, from schematic design through construction. We're looking for a Customer Experience Intern. Remote internship for students who are patient, clear communicators and like solving problems for people. You can work from home anywhere in the US. We have no office requirement. Equipment is provided, including a laptop.

The work:

• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time.
• Log bugs and feature requests in Jira with clear steps and screenshots.
• Join customer review calls as note taker.
• Run onboarding calls with new customers and walk them through setup.
• Prepare renewal reminders and account summaries for the account manager.

Requirements:

• Currently enrolled in a bachelor's or master's program, graduating 2027.
• Based in the US for the duration of the internship.
• Typing speed of 35 words per minute or more.
• Currently pursuing any bachelor's or master's degree, graduating in 2027.
• Basic Google Sheets or Excel skills.

3 months, starting immediately. Stipend: $20.00-$25.00 per hour.

Perks: Paid sick time, Company laptop, Paid company holidays, Return offer opportunities, Home office setup stipend, Learning and development stipend.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SMC Design Group, Inc..