Customer Experience Intern

Who we are

Everyone works on every phase, from schematic design through construction. Lunch-and-learns with product reps count toward AIA credits.

The internship

The Support Team supports a few hundred business customers. You will handle onboarding calls, help desk tickets and regular check-ins. Remote, open to candidates across the US. We use Slack, Notion and Google Meet. Cameras on for team calls.

What you'll do

• Log bugs and feature requests in Jira with clear steps and screenshots
• Test new features before release and note anything confusing
• Follow up with inactive users by email to understand what is blocking them
• Respond to customer tickets on Freshdesk, Zendesk or Intercom within the agreed response time
• Escalate urgent technical issues to the product team with full context

Requirements

• Based in the US for the duration of the internship
• Authorized to work in the US. CPT and OPT candidates are welcome to apply
• Available 40 hours a week for the full internship
• Available for a fixed 6 to 8 hour shift, 5 days a week. Some shifts may overlap with US or UK hours
• Patient and calm with frustrated customers
• Comfortable learning software products quickly
• Able to follow written processes and response templates
• Currently pursuing any bachelor's or master's degree, graduating in 2026 or 2027
• Confident speaking on video calls with business users

Duration: 3 months

Start date: Immediately

Stipend: $17.50 - $24.00 per hour

Perks

• Company laptop
• Return offer opportunities
• Paid sick time

Interview process: a phone call, a meeting with the hiring manager, and a final conversation with the team.

Duration: 3 months. Start: Immediately.

Demo job created on 11jobs for testing and demonstrations. It is not an actual opening at SMC Design Group, Inc..